Difficult interactions at work don’t just drain your energy — they can derail projects, damage relationships, and make every day harder than it needs to be. This Montreal workshop gives you practical, learnable strategies for staying composed and effective when conversations get challenging. The techniques work in real professional settings, and the shift in how you handle conflict can be genuinely career-changing.
Prerequisite: none
Some interactions just drain you -- and that doesn't have to be the case. This course gives you practical, learnable strategies for handling difficult behaviour without losing your composure or your credibility. The techniques work in professional settings, and the shift in how you approach conflict can be genuinely life-changing.
» Cancellations made more than 5 days before a course date qualify for a full refund minus a $35 administration fee per student.
» Cancellations made less than 5 days before a course do not qualify for a refund but the class may be rescheduled.
» Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.
» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.
» There is no charge for rescheduling when you inform us at least 3 days before the course.
» An administration fee of $35 per person is charged when rescheduling less than 3 days before a course.
» Student substitutions are free. If you cannot take a course maybe your colleague can. Just let us know.
» It is rare that classes do not run as scheduled but we do reserve the right to reschedule previously confirmed classes.
