Some interactions just drain you -- and that doesn't have to be the case. This course gives you practical, learnable strategies for handling difficult behaviour without losing your composure or your credibility. The techniques work in professional settings, and the shift in how you approach conflict can be genuinely life-changing. Prerequisite: none
This course is customized to suit your needs. It can be formatted as a two-day event or as one day with a follow-up day scheduled later. Either way, you will learn and practice skills that help you deal with difficult people, effectively and painlessly. You will learn:
This workshop is enriched by discussion, exercises, role play, and group problem-solving. The lessons learned in this workshop will have far-reaching benefits to enrich your relationships and increase your personal effectiveness while reducing stress and uncertainty.
